It goes without saying we strive for 100% happy customers to love and share our story.

But, from time to time this doesn’t happen; whether it be an operational mistake, a mis-purchase or a product defect, beyond our control.

So, our commitment is to find a solution and make things right.

To do this, we take EVERY return request individually.

Returns

If you have a product, unopened, still within in its packaging and unworn, we will happily provide a full refund.

1. Email nick@carrot.run for a returns number (RTN),

2. Once you receive your RTN number, it is the customers responsibility to adequately package the product and return it to the address below

3. We take no responsibility for failure of delivery, so a tracking service is advised.

4. Once received, we will notify you and execute refund, via our internal third part systems

5. Payment return could take up to 5 business days, upon goods received.

Defects or unhappy customers

If you have a product which you feel is defected, please send me an email:

nick@carrot.run

Please include:

1. Your name, contact number, email

2. Your order number / purchase date

3. A picture of the defect

4. A short explanation of the defect

With this information we will do our very best to come up with a solution which we hope leaves you a happy, smiling customer again!